The Bomgar Representative Console must be installed on your machine before you can start a Bomgar remote support session. Go to the Google Play Store Bomgar Rep Console.Enter your SSO and password when prompted.
To install on an iOS device running iOS 5.0 or higher Accept all default values in the installer Run the installer you just downloaded (this will require administrative rights).Click Download Bomgar Representative Console.Select the appropriate version from the Choose Platform drop-down list.Login with your CONNECT credentials (if you are IT Services staff) or use the SAML Authentication link and login with your SSO username and password (if not IT Services staff).
You will then be able to download the appropriate Representative Console for Windows / Mac / Linux (see alternative instructions for iOS and Android) To install on Windows or Mac OS X device
This guide describes how to install the Bomgar Representative Console on your device(s) so that you can initiate Bomgar support sessions with end users who need assistance.īefore we are able to grant you an account, you need to do the following:Ĭomplete the Bomgar access Service request The user will be prompted for the password to log into the machine or fingerprint (if the device has this feature).Note: You must adhere to the Bomgar Code of Conduct. If you are unable to edit these fields, click on the padlock icon in the lower left corner of the window.Select Accessibility for enabling mouse control for controlling the Machine's mouse and put a mark by the Remote Support app in the list.Select Screen Recording for enabling viewing a Machine's Screen and put a mark by the Remote Support app in the list.This can also be Manually enabled at the Apple Icon (Upper left corner) > System Preferences > Security & Privacy > Privacy. If you click the banner, it will re-prompt the user for the appropriate feature.
If the user misclicks, or you otherwise don't get all the permissions you need from the user to run a full support session, a banner will appear at the top of your representative support client. Depending on whether RS has ever been run on the particular device, the OS may request other permissions as well, including the ability to remotely control the screen. This permission is not required to initiate a remote support session (but may be useful to have if you want to do screen captures). The session will launch on the user's endĪccept the session in the representative portalĬatalina requires BeyondTrust RS to ask permission to record the screen. If the user receives this prompt, have them select "Open": The user then navigates to their download location to run the support session client As in Bomgar 18, sessions are initiated by having the user navigate to and download your session Most of BeyondTrust RS 19 looks and behaves much the same as Bomgar 18.x. Once the new client is up and running, the new interface will look like this: This will download the new rep console client to your device. Using your MIT Kerberos credentials, log into /login and click on "Download Representative Console" under "My Account".